At Fly Fish Food Shop, we’re passionate about providing anglers with the highest quality flies, materials, and gear. We want your experience with us to be as smooth as casting on a calm lake at dawn. Below you’ll find all the details about how we ship your orders and our straightforward returns process.
Shipping Information
We process all orders within 1-2 business days of receiving them. Once your order ships, you’ll receive a confirmation email with tracking information.
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | Free on orders over $50 | EMS |
Please note: We ship worldwide but are unable to deliver to some Asian countries and remote regions. Delivery times may vary during holidays or due to circumstances beyond our control.
Returns & Exchanges Policy
We stand behind everything we sell and want you to be completely satisfied with your purchase. If something isn’t quite right, we’ll make it right.
Important Exception: Due to hygiene and safety reasons, the following products are considered final sale and cannot be returned or exchanged once packaging is opened:
- All flies (including Anchor Flies, Articulated Streamers, Caddis Flies, Carp Flies, Chironomids, and all other fly types)
- Beads
- Chenille materials
For all other items (Boots & Cleats, Clothing & Logo Gear, Books & Videos, etc.):
- We gladly accept returns and exchanges within 15 days of you receiving your order
- Items must be unused, in original packaging, and in the same condition as received
- Return shipping costs are the customer’s responsibility unless we made an error
- Original shipping costs are non-refundable
The Returns & Exchanges Process
Follow these simple steps to initiate a return or exchange:
- Contact Us: Within 15 days of receipt, email our “streamside support” team at [email protected] with your order number and details about the product you’d like to return or exchange.
- Wait for Instructions: We’ll reply with a Returns Authorization Number and instructions on where to send your package. Please don’t send anything back without this authorization.
- Ship the Item: Carefully pack the unused, original item(s) and include a copy of your original packing slip or order confirmation. Ship to the address we provide.
- Processing: Once we receive and inspect your return, we’ll process your exchange or refund within 3-5 business days.
Refund Timelines & Methods
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement after processing
- PayPal: Typically processed within 3-5 business days
If you selected free shipping on your original order, the cost of standard shipping will be deducted from your refund total.
Need Help?
If you have any questions about our shipping or returns policies, don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to help you get exactly what you need for your next fishing adventure.
Tight lines,
The Fly Fish Food Shop Team