Welcome to the Fly Fish Food Shop FAQ page! We’ve gathered answers to the most common questions about our hand-tied flies, global shipping, and everything in between. Can’t find what you’re looking for? Our streamside support team is always ready to help at [email protected].
Products & Orders
What types of flies and gear do you specialize in?
We’re passionate about premium fly fishing equipment. Our specialty lies in hand-tied flies for various species and conditions, including Articulated Streamers, Bass Flies, Caddis, Chironomids, and more. We also carry quality tying materials like Chenille and Beads, top-tier tools like Renzetti Vises, and essential gear from Boots & Cleats to Clothing.
Do you offer any recommended selections for beginners or specific fish?
Absolutely! Check out our curated collections like Brandon Favorites, Brig Favorites, and Curtis Favorites. These are proven winners selected by our experienced anglers to help you succeed on the water, whether you’re targeting bass, trout, or carp.
What makes your flies different?
Every fly we sell is hand-tied with precision and passion. We focus on creating durable, effective patterns that mimic natural prey and trigger strikes. We also test our flies in real-world conditions to ensure they perform when it counts.
Shipping & Delivery
Where do you ship, and how long does it take?
We ship globally to most countries! Once your order is processed (within 1-2 business days), you can expect:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after shipment.
– Free Shipping (on orders over $50 via EMS): 15-25 business days after shipment.
Note: We are currently unable to deliver to a few remote locations and parts of Asia.
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after shipment.
– Free Shipping (on orders over $50 via EMS): 15-25 business days after shipment.
Note: We are currently unable to deliver to a few remote locations and parts of Asia.
How can I track my order?
Once your package is on its way, we’ll send you a confirmation email with a tracking link. You can watch your gear travel from our home in San Diego right to your doorstep in real-time.
My adventure is coming up soon! Which shipping option should I choose?
If your trip is on the horizon, we recommend our Standard Shipping option via DHL/FedEx for faster delivery. It’s perfect for stocking up on last-minute essentials like those Articulated Streamers or a new vise.
Returns & Exchanges
What is your return policy?
Your satisfaction is our hatch chart. If any item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. We stand behind the quality of every product we sell.
How do I start a return?
Simply reach out to our support team at [email protected] within the 15-day window. Please include your order number and the reason for the return, and we’ll guide you through the process.
Payment & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your safety.
Is my payment information secure?
Yes. We use industry-standard encryption to protect your personal and payment information. We value your trust and prioritize the security of your data.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your preferences, and makes future checkout faster.
I have a question that isn’t answered here. How can I contact you?
Our streamside support team is always ready to help! Cast us a line at [email protected]. We’re based in San Diego but love connecting with anglers worldwide.
Tight lines and safe travels!
The Fly Fish Food Shop Team